1 Reply Latest reply on May 25, 2018 11:06 PM by Richard Post

    Pharos iMFP Management Console Wiped

    Lan Pham Newbie

      This morning the contents of our iMFP Management Console mysteriously disappeared. Luckily we had a backup and I was able to refresh from an older KonicaMinoltaDevices.xml file. Since the restore I have had many users report a, "UnKnown Request" error when trying to authenticate. I have tried re-installing the Pharos software on the affected iMFPs but have had no luck.  It doesn't seem to be affecting all users, any specific location, or even specific models.  I have about half a dozen affected iMFPs out of 85 or so. Has anyone had a similar experience?