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Pharos iMFP Management Console Wiped

Question asked by Lan Pham on Jan 6, 2015
Latest reply on May 25, 2018 by Richard Post

This morning the contents of our iMFP Management Console mysteriously disappeared. Luckily we had a backup and I was able to refresh from an older KonicaMinoltaDevices.xml file. Since the restore I have had many users report a, "UnKnown Request" error when trying to authenticate. I have tried re-installing the Pharos software on the affected iMFPs but have had no luck.  It doesn't seem to be affecting all users, any specific location, or even specific models.  I have about half a dozen affected iMFPs out of 85 or so. Has anyone had a similar experience? 

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