1 Reply Latest reply on Sep 20, 2018 9:30 PM by Richard Post

    Pharos iMFP Management Console Wiped

    Lan Pham Newbie

      This morning the contents of our iMFP Management Console mysteriously disappeared. Luckily we had a backup and I was able to refresh from an older KonicaMinoltaDevices.xml file. Since the restore I have had many users report a, "UnKnown Request" error when trying to authenticate. I have tried re-installing the Pharos software on the affected iMFPs but have had no luck.  It doesn't seem to be affecting all users, any specific location, or even specific models.  I have about half a dozen affected iMFPs out of 85 or so. Has anyone had a similar experience? 

        • Re: Pharos iMFP Management Console Wiped
          Richard Post Guide

          Our apologies for missing this question.  I just found this when searching for another customer.   I realize this is too late for you, but hopefully it can still help other customers.

           

          The issue of devices "mysteriously" disappearing was fixed in an update following the released 1.5.2 version.

           

          You can obtain a copy of the latest 1.5.x version of the iMFP for Konica Minolta from Pharos Support.