Hello Everyone,
We have to manually change the name of a print device or queue in order to keep users from unintentionally releasing jobs to a printer that has issues.
Even if the door is open -- the print job is released and money is debited from user's account.
Money is not taken off -- if the printer is "off-line".
Seeking guides or examples on how the following can be accomplished....
I'd like to use Notify to send a message or messages if the following occurs --
If a printer has an issue -- such as a defective sensor, jammed printer or other.
Message might say -- "printer you selected is out of order --- please seek alternate printer".
And on top of that prevent the print job from arriving at the release station.
Does anyone have examples or has a similar scenario running?
Thank you,
Paul
This response assumes that you are referring to Uniprint 8.4 or 9.0. The answer might be slightly different for older versions.
If I read this correctly, there are actually two different things going on here. First, the job being released to the device. This happens when a job is already sitting in the queue and the user is standing at a release station (of whatever type). In this scenario, the status of the device is very important because the job is about to be released so if it is not ready at this time for any reason, the job should not be released (otherwise the user is charged but does not get output).
In the second case, you mention the submission of the job to the queue. For Secure printing, it is intentional that the device status is not checked because there may be many devices that the user can release from. And, in addition, the user may submit the job while the device is jammed, but not actually go to release it until later, after the jam has been cleared. So, the answer to your question depends on which bit you are concerned with and what you want to happen.
Upon job release, an appropriate error message should be displayed to the user. If you are not seeing this, there are ways to modify how we interpret messages from the device. If this is something you need more information on, let me know and I can direct you to the appropriate resource.
As for job submission, are you sure you want to stop a job from being submitted to a secure queue because a device is offline at that time? If so, this would require scripting to get the status of the device (or devices) associated with that queue at the time the job was submitted.
If I missed it, you can do this fairly easily if you happen to be talking about job submission to a DIRECT queue. There is a script on the Uniprint CD that will notify direct print users if a job fails for any reason. On the Uniprint 9.0 CD the script is named "PrintEndJob - Notify User.txt" and is found in ...Uniprint 9.0.8467 GR\MainCD\tools\plugins\scripts.
Let me know if I misunderstood any part of your question and I will try again