AnsweredAssumed Answered

PharosUniProxy Problems

Question asked by Gary Lloyd on Oct 6, 2014
Latest reply on Dec 9, 2016 by Gary Conway

Hi we are currently experiencing intermittent technical issues with our Pharos UniPrint install. Our organisation currently runs Uniprint 8.2.

 

All of a sudden the event viewer seems to show The PharosUniProxy as losing network connection every 3 minutes for a second or so:

 

Network connection to 'staffprint' lost

bede - Network connection to 'staffprint' established. Offline for 00:00:14, from 10/06/2014 13:49

Network connection to 'staffprint' lost

bede - Network connection to 'staffprint' established. Offline for 00:00:14, from 10/06/2014 13:52

 

At some point when this happens users are unable to connect via the popup client.

 

Windows updated itself about a month a ago and as far as I am aware no other changes have been made.

 

These issues only seem to have started to come about over the past few days.

We have tried restarting the servers but this has not solved the issue.

 

The Sql database server seems OK and the servers seem OK when pinged etc.

 

Has anyone been affected by this or know what else we can try ?

 

 

Thanks

Outcomes