The RFIdeas product is a consistent and resilient performer for those accounts that use them, and we have thousands deployed.
I have an RDR-6081AKU at my desk, it gets its fair share of abuse (sudden disconnects because I need a USB port for something, bumped off my desk and onto my tile floor, crushed by my son's Geometry textbook when he unceremoniously plops his homework down for me to check after my workday has ended, passed from virtual machine to virtual machine for testing this-or-that) and the configuration that I created for it some 4 years ago persists today. That being said, it is not made of adamantium steel either.
We've not recorded an incident of a configuration reset on an RFIdeas proximity card reader in our support database. However, since the configuration is stored in a nonvolatile memory location, electrical interference, a surge/spike, or magnetic interference might cause the configuration to corrupt and potentially appear (or become) to be a default configuration.
Pharos Systems Technical Support
I've passed this post along to our friends at RFIdeas. I'll post their response here when it comes back.
RFIdeas support came back with the following questions:
- What is the firmware version of the troubled readers (FW back label)?
- Do the 5 that reverted back have the same firmware version?