AnsweredAssumed Answered

Incorrect file extension in MobilePrint

Question asked by Francois Grenier on Aug 21, 2014
Latest reply on Sep 10, 2014 by peter@pharos.co.nz

Hi,

 

We had a few cases lately of refund requests caused by PDF files that had a .DOC file extension.  Of course, trying to print a PDF file in a text editor generates hundreds of pages of code.  I am not sure how a PDF files magically gets a .DOC extension, but I suspect that Google Docs has something to do with it as I can see "Creator(Google)" in the headers.

 

Can anyone think of a way in MobilePrint to detect such situation and alert the user or block the file?  We are using UP 8.3 with MP 1.3.2.

 

Thank you!

 

-=Francois

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