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Print Server Update breaks service

Question asked by Yadin Flammer on Aug 7, 2014
Latest reply on Aug 11, 2014 by Yadin Flammer

I have now replicated several times that trying to update Pharos Print Server (PServer.exe) 8.4 to the Rev 94 update breaks the system in some way for no known or explained reason.  Once you update this (along with the secure release service), while the server appears to be working, and Administrator shows all lights are green, the Pharos Print Server service is not running, so the server is not actually working.  This seems to be a design flaw where it's not properly showing and reporting a major issue.  The service will not start giving error 1064: An exception occurred in the service when handling the control request.  You can not roll back to fix the problem, whatever the update did breaks the service entirely for any version it seems.  This happens 100% of the time, so I am baffled how this has not been fixed, or if there is a known work around why that has not been published.  But, it tells me people must have an answer for this since everyone must have encountered it, and hopefully someone here can lend a hand as I have not been able to get a response from support.

Thanks!

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