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Pharos 8.4 and HP UPD 5.8.0 postscript issues with HP401 Printers

Question asked by Nic Meadows on Apr 22, 2014
Latest reply on May 21, 2014 by Scott Olswold

Already have a support call with Pharos (Pharos 8.4 Direct Queue Issue HP [Incident: 140417-000002]) but thought I'd ask if anyone else is having issues with this.

We have configured a Windows 2012 server with Pharos v8.4 and the all the latest hotfixes. I've setup a normal windows print queue using HP UPD v5.8.0 PS print via IP (RAW 9100) Using the auto config on the driver the printer options are correctly ascertained. This prints jobs out without issue. After converting the queue to a Pharos direct queue, the jobs are forwarded by Pharos to the printer (properly page counted and charged with no errors), printer receives the jobs (data light flashes) but jobs either don't print out at all or only print out images (windows logo on test page) without text. Changing the queue port back on the server from the Pharos ports to the previous IP port and printing to the printer works. It's only when it goes through Pharos that the jobs fail to print/print properly.

Other queues on the same server also using HP UPD v5.8.0 ps printing to MFPs 6040, 4555 etc work without issue.

Anyone have any thoughts/suggestions?