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This is basically expected. Here's the typical flow:
1. The Workstation Tracker receives the print job data (user, job name, pages, etc.) and writes it to a place on the hard disk.
2. Once in a 24 hour period, it uploads all of the collected job data files to its Collector.
3. The Collector uploads all collected job data files it has received at around 3:00 am to the Analyst.
4. The Analyst imports all received job data files to the Operational database partition for the current period. This happens as soon as the entire Collector file set is received.
5. The Analyst initiates a nightly publication from the Operational database partition to the Warehouse reporting database at midnight. The publication uploads all jobs whose timestamp is NOW through the previous 7 days.
6. Data is now available for reporting.
So this can take upwards of 48 hours or more to happen. You can help manage this to be faster by modifying:
A. Tracker job upload time frames and enforcing thresholds (like, upload when you get to 10 stored job data files).
B. The time the Collector uploads to the Analyst.
C. The time the Analyst publishes data.
You will probably not get "real time" reporting, but you can get very close to "what printed yesterday and prior."
I hope this helps,
Thanks, Scott! I really appreciate the quick response.
Would making any of these changes have any significant impact on server performance?
Publication essentially overrides the Analyst functions (machine management, device management and normalization, data imports), so it will impact operation if you choose to move all of this to "business hours". However, by balancing Collector uploads and the normal publication schedules to "near opening time", you should be OK. It is perfectly fine to set Trackers to upload during business hours.