John Siegel

Relative to Mobileprint, is anyone else having problems with users losing printing cards and then getting new ones with a different number?

Discussion created by John Siegel on Feb 17, 2014
Latest reply on Jun 11, 2015 by Chris Axtell

We have several thousand cards that are lost every semester. Once the user is registered in Mobileprint, their card number and email are paired. When they lose the card and get a new card with a new number, the system doesn't show their jobs at the print release station because the card number on the new card doesn't match the one in the system. In order to fix this, I have to manually update the user info in the Uniprint DB user account and then delete the cacheid DB on the mobileprint server. After re-registering, the card now works as expected. Not a very efficient method of fixing the problem. Anyone else have any similar issues?


BTW we do not use the web release process, and are running a script that captures the users email and card info the first time the card is swiped at a print release station using Omega PS150's and PS200's.


In lieu of any suggestions on how to fix the DB problem, we are also open to any\all suggestions on a process that prevents the students from losing the card in the first place!