Several of our users are experiencing issues with jobs disappearing from the held queues. When our users submit multiple documents to a secure queue and attempt to release all of the documents at the release station by selecting "Print All" only the first job prints, all other jobs in the queue disappear. According to the transaction logs the jobs were deleted because the job purge time expired but that is not the case. Also, the time stamp of the deleted prints and the successful print are the same. Has anyone else experienced an issue like this?
We are using Pharos Uniprint 8.3 (w/o Mobile)
Our print groups are set to purge jobs after 2880 minutes.