1 Reply Latest reply on Apr 22, 2013 12:15 PM by hsaad

    Pharos Remote 8.3 Doesn't Retain Print Group Selection

    Jim Swift Newbie

      We upgraded from 8.2 to 8.3 last week so we can install MobilePrint. Now, when staff members access the Pharos Remote to release print jobs they select the print groups they want to see jobs for and click FIND JOBS. When they close the Remote and go back in, it doesn't retain the print group selections. I believe it should, but I can't find any info about it on the web or here. I found an "ActiveFilterString" entry in the registry, but have so far been unable to have it recognized by the Pharos Remote application.

       

      The key I found is here:

       

      HKCU\Software\Pharos\Remote\QueuedPrintJob\ViewData\

       

      Mine is a 64-bit system so I don't know why it's here and not under Wow6432Node, perhaps that's why it's not taking effect.

       

      Any suggestions or is there a list of registry settings for 8.3?

       

      Thanks!

      Jim