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Pharos Popup Server Service Stopped Running

Question asked by kwarburton on Apr 22, 2013
Latest reply on Apr 22, 2013 by kwarburton

Hello,

 

Today, we had a panic stricken campus when all printing stopped via the Pharos system! 

 

When I looked at the services on our server, it said the Pharos Pop-up Server service was not running.  When I started the service, printing resumed as normal.

 

Can anyone explain to me why a service like this would just randomly stop working?  Is there anything I can do to research the problem and find a resolution so it won't happen again?  I just know the next time it occurs will be at 3:00 AM on a weekend and I will be called in to fix the problem.

 

Thanks!

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