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Ricoh Printers getting VAS-Handle Get Err

Question asked by on Apr 22, 2013
Latest reply on Dec 3, 2014 by Jeff Geller

Ricoh printers; We get a “VAS- Handle Get Err” after the user swipes their card then picks the cost center.


We have tried the following:

  • Engine firmware – Updating to the latest and greatest.
  • Java version – Tried using the latest version 2.15 but the software just reverts back to 2.11.
  • System Firmware – First tried the latest and greatest and that didn’t work so we tried the recommended one. 


Has anyone had this problem?