1 Reply Latest reply on Dec 3, 2014 10:23 AM by Jeff Geller

    Copy Function Not Calculating Quantities Correctly

    Carolyn Slocum Wayfarer

      This has only happened on 2 devices out of 100 for a 2-week period in September.   User requests 2 simplex copies, Pharos system reports 4 copies.  We have validated the job attributes and pricing tables, but they are correct.  Once the Canon 3225 was restarted, issue corrected itself.

        • Re: Copy Function Not Calculating Quantities Correctly
          Jeff Geller Guide

          Hi Carolyn,

           

          In going through some of the older questions in the forums I found this and wanted to add a reply.  Without having a log file from the iMFP and the Pharos EDI service it is hard to tell what had happened.

           

          You indicate this was only one device, one time and one user out of the many users and 100 devices.  This leads me to suspect something internal to the device went askew for a brief moment causing the copy count to be off or as you indicated this was "a" user, perhaps they requested something different from the touch panel and did not notice it until the copy was completed.  It is hard to say if it was device error, software error or user error at this time.

           

          Regards,

          Jeff Geller

          Pharos Support