AnsweredAssumed Answered

Copy Function Not Calculating Quantities Correctly

Question asked by Carolyn Slocum on Apr 19, 2013
Latest reply on Dec 3, 2014 by Jeff Geller

This has only happened on 2 devices out of 100 for a 2-week period in September.   User requests 2 simplex copies, Pharos system reports 4 copies.  We have validated the job attributes and pricing tables, but they are correct.  Once the Canon 3225 was restarted, issue corrected itself.