1 Reply Latest reply on Apr 19, 2013 1:06 PM by jeremy.hamman@wright.edu

    Logoff Not Working

    Carolyn Slocum Wayfarer

      If the user doesn't logoff, the system hangs onto that user and when a new user attemps to swipe and logon, previous user information shows on screen.Anyone else seeing these issues.  Any help on the cause would greatly be appreciated.  The idea that it is device related may be the root cause.  We have Canon 3225 with MEAP.  Thinking that a software upgrade would fix the problem, it did not.



        • Re: Logoff Not Working

          We have had the same results.  Its rare compared to how many users we have cycle through but usually 1-2 cases per week, with hundreds passing thorugh on a daily bases.  We are on 8.1 with all the updates using PC's and touch screens to secure release jobs.  We did notice it more I believe when we moved to virtual servers.  Usually a reboot fixes.