Our Server is persistent in reporting an error state on the shared queues. Users are still able to print but the server is reporting an error which triggers windows 7 and windows vista to inform the user that the printer is in "error state" or that there was "an error printing." This information worries users and causes many calls to our help-desk. Programs built on Java are unable to print as long as the queue is reporting an error.
Has anybody experienced this before and found a solution?
Print system configuration:
Intel Xeon x5650 2.66 ghz (2 processors)
RAM 8 GB
Windows Server 2008
251 printers bring managed
Queue Structure brake down:
4 held queues for 45 printers of same model for each queue
B&W queue (driver kyocers FS-9530) is associated with Kyocera FS-9530 printers
B&W_finishing queue (driver Kyocera TA-420i) is associated with Kyocers TA-420i printers
Shared queues and device queues match in driver and printer model.
234 direct queues
The rest are not managed by phaors
64 bit and 32 bit drivers are of the same version number
SNMP status is disable on the ports
Bidirectional support is disabled (per advice of phaors support)
Memory Usage 3 GB of 8 GB
CPU Usage 0-2%
We have been unable to find any useful log files... they only tell us that there was an error but doesn't give a cause.
This is something that is affected by the usage of the print server however the server is not having any difficulty handling the load... for example there are no errors during the summer when students are not on campus but when students arrive the printing doubles and then the server starts reporting errors on the queues, even queues the students don't use and queues that didn't go up in usage.
Thank you for your advice.