Richard Chao

New printer has single sided b/w page added onto every job

Discussion created by Richard Chao on Apr 18, 2013
Latest reply on Jul 23, 2013 by Scott Olswold

This is regarding a new printer we rolled out in a new dorm. It is using the same exact drivers as other models we have deployed elsewhere. However, we are experiencing that the Pharos system is adding on a single sided b/w page onto every job, although only one sheet actually prints, causing some billing issues as we've been manually refunding residents. We tried this from multiple machines and multiple browsers with the same result.


Has anyone experienced something similar, and have a fix?