3 Replies Latest reply on Jul 23, 2013 11:48 AM by Scott Olswold

New printer has single sided b/w page added onto every job

Richard Chao Apr 18, 2013 4:22 PM

This is regarding a new printer we rolled out in a new dorm. It is using the same exact drivers as other models we have deployed elsewhere. However, we are experiencing that the Pharos system is adding on a single sided b/w page onto every job, although only one sheet actually prints, causing some billing issues as we've been manually refunding residents. We tried this from multiple machines and multiple browsers with the same result.

Has anyone experienced something similar, and have a fix?

Re: New printer has single sided b/w page added onto every job

Scott Olswold Apr 18, 2013 4:23 PM (in response to Richard Chao)

This can happen a lot from Microsoft Internet Explorer. The fix requires a visit to the Windows Registry on the server hosting Pharos Print Server. You can view this KBase article: http://pharos.custhelp.com/app/answers/detail/a_id/1001 to resolve. This will also work if the application isn't Internet Explorer, by the way.

Regards,
Scott Olswold
Pharos Systems Technical Support
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- Re: New printer has single sided b/w page added onto every job
  
  Richard Chao Apr 18, 2013 4:24 PM (in response to Scott Olswold)
  
  Hi Scott,
  
  I delved into our registry on the server and the value is already set as 1. It is also interesting to note that all of our other printers are billing correctly. Could there be another setting I missed?
  
  Thanks!
  
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  - Re: New printer has single sided b/w page added onto every job
    
    Scott Olswold Jul 23, 2013 11:48 AM (in response to Richard Chao)
    
    Richard,
    
    Probably not a setting. Is there any way that you can attach a Windows Spool file so that I can take a look and see what the issue might be? KBase article http://pharos.custhelp.com/app/answers/detail/a_id/498 contains instructions for this. You can upload it to https://private.filesanywhere.com/pharos/Dropbox/db.aspx?v=896a67875fa7a17ab46e.
    
    Thanks!
    Scott
    
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