We have had a long standing issue with pcounter. It seems it does not work well if someone sends a job that uses a page range .... such as to print page 2 -25 in a 30 page document ..... the job seems to go through on the client side, but never ends up at the release station. We can see the transaction int the error logs saying "Error 29073: Page counter error. Internal error. Unhandled 'undefined' Contact your system administrator."
We had our vendor install the newest version of pcounter and the problem persists.
Anyone else encounter this problem, and how have you resolved it?
Best - David