AnsweredAssumed Answered

Issues with IE charging users incorrectly.

Question asked by Kaisha Prochaska on Apr 18, 2013
Latest reply on Apr 18, 2013 by Katherine Baynton

So my issue is this... we have a library where students print using pharos, but here lately we have noticed that if a student prints say yahoo home page from IE pharos charges them .20 (our fees are .10 single sided b&w, .18 double sided b&w), it will show the job as one sheet but 2 pages and does not give the .02 discount.  Now printing the same thing in firefox works correctly.  I have checked in the print preview and even if the IE page is saying one page in the preview it still shows as the double sided job in Pharos and charges incorrectly.  Any suggestions would be greatly appreciated.  Thanks.