Has anyone used Epson Stylus Pro 4000, 4800 or 4900 inkjet printers with Pharos popup?
I have installed the Popup 8.1 and installed the correct software drivers and configured the Pharos print queues that were created by our IT department.
When I use the Print command from any application, the Popup pops up immediately, before I even have a chance to change the print settings, set the tray settings, paper type etc.
Apparently it is some bi-directional communication issue, where the Epson driver is sending a Supplies Levels command to the printer when I open the Print dialog. Then, when clicking the actual Print button, the Popup comes up again. Users would be confused with that.
Pharos support recommends disabling bi-directional communication, but that is not an option I can get to in System Preferences; Printer Setup cannot execute because Pharos queue is interfering.
I tried Epson support but have not had a response yet, and I doubt they support Pharos printing queues.
So just thought I'd ask for some suggestions before I see if Pharos will refund our fees.