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Getting error while printing failed to connect to Mac OSX popup server

Question asked by rrathi on Apr 17, 2013
Latest reply on Apr 17, 2013 by dcaulfield@pharos.com

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I am doing some testing right now on mac machines and I have downloaded the latest pop up from pharos website. when I print it shows up the error failed to obtain popup information. this mac is not joined to the domain and I tried printing using wireless and wired network so I am sure firewall is not blocking it. I am not a dataabse guy but he is difficult to creat a popup package for mac? Is there some instruction out there?

I can ping from mac laptop to one of our print server...

any information will be helpful

thanks

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7 Replies

Gene Mayro Apr 17, 2013 10:45 AM
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Hi Rajesh,

Did you try adding port 515 to the URI?

popup://server.domain.edu:515/queuename

- Gene
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- rrathi @ Gene Mayro on Apr 17, 2013 10:46 AM
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  no i did not. Thanks I will give it a shot
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sbrosnihan@artic.edu Apr 17, 2013 10:47 AM
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Usually, when I get this error I have either introduced a typo in the queue name in the URI or have failed to do a 'Change Control' in Pharos admin. Occasionally, restarting the popup service will remedy the problem too.
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- rrathi @ sbrosnihan@artic.edu on Apr 17, 2013 10:47 AM
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  Didnt work. I tired using another access point and for some reason when I hit print I get print pause. if i click restart couple of sec later same thing. print pause.
  
  I did hit change control but that didnt work either.
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  - sbrosnihan@artic.edu @ rrathi on Apr 17, 2013 10:48 AM
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    Look at the /var/log/cups/error_log.
    
    tail -f /var/log/cups/error_log in a terminal while attempting to print. It might give more information.
    
    Paused queues often are a result of bad permissions or a driver or ppd mismatch. Another thing to try is to make sure that Popup is running :
    
    ps auwx | grep Popup
    
    If it isn't, make sure it's still in user's login items and check the system log for an indication of why/when Popup might have bailed.
    
    Triple check the URI.
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Jason Lee Apr 17, 2013 10:49 AM
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I'm on Pharos 8.0, so not sure how Global my exp is with other versions... but. Firewall... simple check, disable it temporarily on the server and send job (if you can't open then create a rule to allow all TCP/UDP from specific IP). What does the content of your com.pharos.popup and notify .plist files look like (i.e. do they match your port numbers, server name, etc).

check your Configuration.plist on your installer. is your URI for each printer formated (and spellchecked)
```
 popup://<server>/<Queuename> 
```
... is the PPD and Name strings match the PPD name and Queue names respectively... exactly? Pretty much following the TechNotePUPImac.pdf exactly got things working for me.
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- dcaulfield@pharos.com @ Jason Lee on Apr 17, 2013 10:50 AM
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  One comment I would add:
  I would advise using underscores if you have spaces in the queue name(s).
      <array>
           <dict>
               <key>Name</key>
               <string>HP Cloud Queue</string>
               <key>PPD</key>
               <string>HP MFP</string>
               <key>URI</key>
               <string>popup://10.1.2.112/HP_CLOUD_Q</string>
           </dict>
       </array>
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Getting error while printing failed to connect to Mac OSX popup server

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