AnsweredAssumed Answered

Epson 7270 issues

Question asked by Gene Mayro on Mar 24, 2016
Latest reply on Apr 2, 2016 by Gene Mayro

Hi Everyone,

We've come across an issue with the Epson 7270 printer drivers. We're using Area Costing for this printer. We are using the latest page counter.

 

With the 7270 PS and DPS drivers, the jobs costing comes out correctly, but when releasing the jobs, or pushing the jobs, there is an error at the printer, "Command Error, Check Driver Settings"

There is no error in the Uniprint logs.

 

With the regular 7200 series drivers, the cost for an 8.5x11 page would be around $2,000+.

 

We realize that this is a driver issue - in a panic, the department also asked another group that uses PaperCut, and they had the same issue. They had a workaround that only works for plain paper using Acrobat and Photoshop, otherwise they get the same errors with the same drivers.

 

Other than ditching the Epsons, does anyone have any suggestions?

 

Gene

Outcomes