• Ricoh MP C307 Slow Printing

    Hello everyone.  We're experiencing slow printing issues with the Ricoh MP C307. Once the print job is released, it takes about 1 minute 10 seconds for the print job to spool and print.  However, a test prin...
    Roland Falana
    last modified by Roland Falana
  • Unable to display the credential request window. Error #200.5

    Maybe I've been looking in the wrong places, but I haven't found any information on this error yet. Full text of the error is: Pharos Authentication Agent Error - The devices authentication service was unable to displ...
    Robert Kruse
    last modified by Robert Kruse
  • Is there a way to have the iMFPs not highlight a job when a user logs in?

    Is there a way to have the Xerox iMFPs not highlight a job when a user logs in? The job is not really selected and it really confuses some students. It looks like it is selected and they click print and nothing happen...
    Chris Davidson
    created by Chris Davidson
  • Pharos HP iMFP - 45.00.33 Error: SSL certificate or SSH md5 fingerprint not OK, occurred while communicating with [URL goes here]

    We recently pushed out the July firmware updates to our printer fleet, and we have been experiencing issues with the iMFP for HP software.   We've received the reports on several model printers (HP LaserJet flow...
    Ricky Johnson
    last modified by Ricky Johnson
  • is there an iMFP for Ricoh newer than 1.5.4?

    I have a zipped folder titled MFP for Ricoh v1.5.8 but the documentation is labeled as v1.5.4. is that correct?
    Kurt Albrecht
    last modified by Kurt Albrecht
  • Pharos iMFP for Sharp V2.4 and TLS 1.2

    When testing the server configuration after installing Pharos iMFP for Sharp V2.4 on Windows Server 2016 I get the following error:   Unable to Initialize a connection to the PEDI server at https://<hostname&...
    Mike Childers
    last modified by Mike Childers
  • User account is locked at Terminal <ReleaseStation>

    We're using Uniprint 9.0 R2 Sp5 and Mobile Print 2.2. We have Ricohs throughout the campus. The inactivity timeout on the devices ranges between 15 second and (default) 30 seconds. I was doing some testing at one loca...
    Andrea Clark
    last modified by Andrea Clark
  • iMFP software for Xerox not showing Pharos error messages

    iMFP software for Xerox on VersaLink printers, not showing error messages. For example we block unsupported paper sizes, on the Omega terminals we have a Pharos error message pops up saying that the job attribute is n...
    Chris Davidson
    last modified by Chris Davidson
  • Local login for Pharos on IMFP?

    Edit: I have Pharos Canon IMFP installed on my copier and it is disconnected from the network. I need to login to the copier locally because it is not connected to the network but when I tap "swipe card or touch here...
    William Bricker
    last modified by William Bricker
  • Load balanced / resilient KM iMFP service

    Has anyone attempted to load balance or provide redundancy to the Pharos KM iMFP service?   We will be deploying over 300 KM MFD's and don't want to have all of them hosted on a single server (in terms of the KM...
    last modified by r.rogers@emos.com
  • Xerox AltaLink C8030 and USB Barcode Scanner

    I am having issues with our (new) Xerox AltaLink C8030 and our USB barcode scanner (Zebra Miniscan 1207).  It is failing to pass the barcode through via scan.  Connecting a USB keyboard to the copier works f...
    last modified by moey
  • Log Files and Blueprint Event Browser

    I am running Blueprint 5.2 R2. What logfile does the Blueprint Event Browser pull from? Where is is? Can I make the file size larger? Can I export the contents of the logfile?
    Mark Duncan
    created by Mark Duncan
  • Blueprint 5.2 Event Browser:  Error sending job to printer

    Network Id: "mrussell", Component: JobService, Message: "The 'OnReleasePrintJobCompleted' method on the job service has thrown the following exception: constraint failed column NetworkAddress is not unique", Network A...
    Jennifer Brown
    last modified by Jennifer Brown
  • HP LaserJet Managed E60165dn

    Is the HP LaserJet Managed E60165dn supported by Pharos? Can we embed Pharos on it?
    Andrew Wynbissinger
    last modified by Andrew Wynbissinger
  • Feature Request - Xerox iMFP to include additions via Hostname vs. IP

    The HP Futuresmart installer allows adding/installing to a device via Hostname instead of IP address as well as the Pharos Admin console having the ability to manage a device by Hostname instead of IP. Can the ability...
    Chris Anderson
    created by Chris Anderson
  • Pharos iMFP and Xerox Altalink latest firmware

    It looks like the latest firmware versions for the Altalinks has changed the version of Convenience Authentication to 1.1.0 which is not supported by Pharos iMFP.  I found the following in the logs on the iMFP se...
    jim stanley
    last modified by jim stanley
  • imfp for Xerox C405

    I'm trying to push imfp software to my first Xerox VersaLink C405 and am getting a "Cannot connect via HTTPS port 443" and it suggests that I assure SSL in enabled.  HTTPS port 443 is definitely enabled and so is...
    Robert Richards
    last modified by Robert Richards
  • iMFP for KM v2?

    Hi-  were getting ready to migrate to Konica-Minolta iMFPs and have been using v1.5.6 for testing. I heard through the grape vine that there was a new version 2 out there. Does anyone know where I can find that o...
    Scott Kegley
    last modified by Scott Kegley
  • Issue Installing Ricoh 1.5.8 IMFP Software

    Hello,   We are having issues installing version 1.5.8 on our Ricoh copiers.  When we try to install this version, the installer  generates an Error 0 when you try and install it to the Ricoh copiers.&...
    Jim Armstrng
    last modified by Jim Armstrng
  • Canon imageRunner Advance C5550i II

    I am checking to see if the Canon imageRunner Advance C5550i II is a supported device.  In searching here, I have only been able to find older document lists so I wanted to confirm before looking to replace some ...
    Mark Robertson
    last modified by Mark Robertson