• Log Files and Blueprint Event Browser

    I am running Blueprint 5.2 R2. What logfile does the Blueprint Event Browser pull from? Where is is? Can I make the file size larger? Can I export the contents of the logfile?
    Mark Duncan
    last modified by Mark Duncan
  • Secure Release in a workgroup environment

    Hello! One of our customers has the following setup Analyst BP 5.2.9937 on Windows 2016 R2 which is a member of a workgroup. Lexmark MX722ade has the LeDAS 4.2.4.2 installed and tested okay with eDAS service. BP is ...
    Nikolay Karetnikov
    last modified by Nikolay Karetnikov
  • New software download

    Where to get the install files for Blueprint Enterprise 5.3, Print Scout and Preton (latest full or upgrade version)?
    Mark Duncan
    last modified by Mark Duncan
  • Reset SR25 to Factory Default

    Does anyone know the steps to reset the SR25 (SR-25) to factory specs?
    Erik Arnesen
    last modified by Erik Arnesen
  • Access was denied (solved)

    Hello! Please consider the follwing scenario Windows 2012 + Pharos Blueprint 5.2 installed as the local administrator. Afterwards a Print Queue is created. Then, as soon as I run Blueprint Secure Queue Configuration...
    Nikolay Karetnikov
    last modified by Nikolay Karetnikov
  • Blueprint Administrator can't connect to Analyst

    Hi!   I've had Blueprint Administrator installed locally on my laptop to to pull usage reports from the Analyst (due to legal reasons) and it's been working fine for quite some years. Aa couple of months back I...
    Niklas Malmström
    last modified by Niklas Malmström
  • Sighh.  Neglected.. Blueprint Administrator username / password reset

    Good Afternoon,   I am taking over the Pharos system which has been neglected for a couple of years.  I originally built the system and handed it over to the company.  Now a couple years later, I am ba...
    Erik Arnesen
    last modified by Erik Arnesen
  • Pharos Blueprint in a multiforest environment

    Hello! I'd like to bring up the subj. We have a perspective customer who is interesting in a card solution. This is one of the largest oil companies in Russia. They have currently installed Ringdale's solution, but a...
    Nikolay Karetnikov
    last modified by Nikolay Karetnikov
  • Secure Print Queue with multiple Manufacturer printers

    Can you create one secure print queue on a 2012 server for HP printers and Canon printers that have the PS200 device on them ? We currently have BPES 5.2 service pack 2.0 for our solution. We currently have the foll...
    Tim Rhoades
    last modified by Tim Rhoades
  • Blueprint & supported MS SQL database

    Hi,   I would like to ask which last version of the MS SQL database server is supported by Blueprint 5.2.?   Thanks Regards Piotr
    Piotr Zarczynski
    last modified by Piotr Zarczynski
  • Blueprint 5.2 and external push to publications to SQL

    Hello! Dear Pharos community, would someone please indicate if there is a way to push publications to SQL externally? I imagine a ps script that runs each 10 minutes and as a result all the statistic gets published t...
    Nikolay Karetnikov
    last modified by Nikolay Karetnikov
  • Large job lists crashing OXPd

    we're running BPE 5.2, and this doesn't happen often, however we've run into a handful applications that will create a separate jobs when printing reports.  The result is hundreds if not over a thousand print job...
    Mark Royko
    last modified by Mark Royko
  • Print Release

    Print release says "No jobs found" though users printed, this happens on recently installed 2 Lexmark printers CX825de and CX510de. funny enough when we put back old printers everything works fine. we have ran the l...
    Jacob Letebele
    last modified by Jacob Letebele
  • Retention of reporting data in Blueprint

    Hi Everyone,   I'm looking for info about the data retention in warehouse database. As far as info in the documentation about Monthly & Daily Volume is clear, that about Jobs info is dependly of amount of us...
    Piotr Zarczynski
    last modified by Piotr Zarczynski
  • How many collectors does a customer need?

    Hello! Recently, large customers became very server aware. Whenever you need a new server questions are arised whether it is a really business related stuff you are doing. Since a try to keep number of collectors fro...
    Nikolay Karetnikov
    last modified by Nikolay Karetnikov
  • Authentication Method Issue

    Hi All,   A customer has a problem when they want to create auth method. They got the following error when they added the new one auth method. They have BP v5.2.     Do you have any idea about this ...
    Tuğrul Sütyemez
    last modified by Tuğrul Sütyemez
  • User Identifier Import

    Hi All,   We have a customer who wants to print job from 3 different platforms. They have three different accounts (AD, SAP, AS/400). There are 4 different identifiers with the card ID. I attached example .csv f...
    Tuğrul Sütyemez
    last modified by Tuğrul Sütyemez
  • Employee Name Changes in Blueprint Administrator

    What's the recommended process for changing an employee user ID in Blueprint Administrator when their legal name changes (marriage, divorce, etc.)? Should I just unlink their badge number, manually create a new user I...
    Jim W
    last modified by Jim W
  • PharosPrint Scout Automatic Updates - Blueprint 5.2 SP@

    Hi Guys   We've been wanting to setup Automatic Client Updates (new feature introduced in 5.1 SP2)   But we cannot find any information which outlines how to set this up.   Does the update get pushe...
    David Harris
    last modified by David Harris
  • Is there an OFFICIAL CORRECT WAY to create the Secure Release Virtual Queue?

    Hello   I had just attended a meeting where the discussion was around the initial creation of the Secure Release Virtual Queue and that it was recommended that on initial creation of the Secure Release Virtual Q...
    Rommel Pabellano
    last modified by Rommel Pabellano