Notice for Pharos Customers Running HP FutureSmart Firmware 4.7 - RESOLVED

Document created by bheffernan@pharos.com on Feb 5, 2019Last modified by Scott Olswold on Apr 25, 2019
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***UPDATE 25 April 2019***

HP has begun releasing updated firmware, FutureSmart Bundle Version 4.7.3, for some devices. Please visit HP's firmware landing page, HP Enterprise, HP Managed - Latest Firmware Versions | HP® Customer Support , to see if your model(s) has an update available. Initial testing shows that this firmware revision resolves the symptoms listed in the article below.

 

Original Announcement

A defect has been discovered in the HP FutureSmart firmware v4.7 that affects card authentication with all versions of Pharos iMFP.

 

Recommendation:

  • Until an update is issued, avoid deployment of any HP FutureSmart firmware v4.7, or later, into printers with Pharos iMFP.

 

Symptoms:

PharosAuthAgent.png
  • User selects a function that prompts the Pharos Authentication Service, shown in the image here.
  • User then swipes proximity card while the Pharos Authentication Service is present on the device screen.
  • The login process appears to commence, however, the Pharos Authentication Service remains on the screen and the printer remains locked to the user.
  • Subsequent card swipes will be ignored until the printer’s inactivity timer lapses or a user hits the Reset button from the home menu.

Cause:

  • HP has identified a defect within the FutureSmart 4.7 firmware that prevents the printer from authenticating a user when the user waves a proximity card while the Pharos Authentication Service is active on the device interface.

 

Workaround:

  • Users should wave their proximity card over the reader as soon as they walk up to a selected printer - while the printer's home menu is still displayed on the LCD screen. In other words, the first thing a user should do is authenticate at the device using their proximity card--before touching the device screen to select a function.
  • If a printer appears to be unresponsive upon swiping a badge, press the Reset button appearing in the top left of the printer’s home screen. This will clear all settings and allow a user to successfully swipe a badge from the home screen.

 

Note:

  • The Username / Password workflow is not affected by this defect. Users may select a function and sign in normally when entering a username and password within the Pharos Authentication Service.

 

Solution:

  • HP is currently investigating a solution and will provide updated firmware that solves this issue. We will update this alert as soon as we have received notification of a resolution.

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