Sentry SR25 Deployment Guide

Version 9

    After you have completed the Sentry Base installation and configuration process, and you have created the USB configuration flash drive, you’re ready to start installing SR25s. You simply need an SR25, a printer that’s powered on and connected to the network, and the USB flash drive with the Sentry configuration ZIP file on it.

     

    SR25-Front2Lit.pngThe Sentry SR25 is a thin client that is connected to a single-function printer in a secure print environment. A card reader is connected to the Sentry SR25 which completes the hardware requirements for Pharos Secure Release functionality. This section details configuration requirements specific to the Sentry SR25.

     

     

     

    Installing a Sentry SR25

    After you have completed the Sentry Base installation and configuration process, and you have created the USB configuration flash drive, you’re ready to start installing SR25s. You simply need an SR25, a printer that’s powered on and connected to the network, and the USB flash drive with the Sentry configuration ZIP file on it.

     

    You can complete each SR25 installation in five easy steps—simply make physical connections:

    1. Unplug your network cable from the printer and plug it into the WAN port on the SR25.
    2. Plug the yellow cable into the PRINTER port and then plug the other end into the printer.
    3. Plug the USB card reader into one USB port.
    4. Plug the USB configuration flash drive into the other USB port.
    5. Power on the SR25. When all four status lights are green, simply remove the USB drive.

     

    Troubleshooting

    The Sentry SR25 has four green status lights and one amber power light. During normal operation, all lights are on and not blinking. The four green status lights indicate the following:

     

    NTWK (SR25 network status)

    NTWK.PNG

    ON: SR25 has an IP address and is on the network, connected to Sentry Base.
    FLASHING: SR25 is on the network but cannot connect to Sentry Base.
    OFF: SR25 is not on the network. Check your DHCP settings.

     

     

    PRNT (SR25 connection to printer)

    PRNT.PNG

    ON: Connected to printer.

    FLASHING: The yellow printer cable is connected to the WAN port but it should be connected to the PRINTER port.

    OFF: Cannot connect to printer.

     

    SRVR (SR25 connection to Sentry Base)

    SRVR.PNG

    ON: Successfully configured and connected to Sentry Base.
    FLASHING: Successfully configured but cannot connect to Sentry Base.
    OFF: Sentry Base not yet configured with USB drive.

     

     

    CARD (SR25 connection to card reader)

    CARD.PNG

    ON: Ready, waiting for user action.

    FLASHING: Attached card reader is not permitted in current configuration.

    FLASHING FOR THREE SECONDS after a card is read: Successful user authentication but request cannot be delivered to Sentry Base.
    FLASHING 3 TIMES: Card read successfully but authentication is denied.
    OFF: No card reader is attached or card reader is not recognized.

     

    SR25 Firmware

    The SR25 ships with factory-installed firmware and does not need to update its firmware from the Sentry Base. However, Sentry SR25 firmware can optionally be managed from the Sentry Base. Should the need arise to update SR25 firmware, the process is automated by using the SR25 Firmware screen in Sentry Base.

     

    Each time a Sentry SR25 is powered on, it contacts Sentry Base and reports its level of firmware. If Sentry Base has a different version of firmware set as the default firmware (older or newer) then it will automatically send the new firmware to the SR25.

     

    At midnight each SR25 in the environment checks in with Sentry Base to report its firmware version. Any SR25 with outdated firmware is automatically updated by Sentry Base. This makes it as easy as possible to manage the firmware level of all Sentry SR25 terminals in an environment.

     

    To upload new firmware to Sentry Base, click the Upload Firmware button and follow the instructions. When the new firmware is installed it can be set as the default which will then be transmitted to all Sentry SR25 clients.

     

    Sentry SR25 Factory Reset

    Resetting a Sentry SR25 to the factory defaults will remove any configuration currently applied to the SR25. This can be helpful when reusing a previously deployed SR25 at a new location. To reset a Sentry SR25 to factory defaults:

     

    1. Power off the SR25.
    2. Unplug the USB flash drive from the SR25 (the drive used for configuration).
    3. Press and hold the recessed button labeled RESET.
    4. Power on the SR25 while still holding down the RESET button.
    5. Wait for approximately 10 seconds.
    6. When all 4 green status lights stay lit, the reset is complete.

     

    NOTE: Be sure to REMOVE the USB flash drive before you perform a factory reset.

     

    Blueprint Configuration

    If you’re using a version of Blueprint Enterprise earlier than 5.1 Service Pack 3, you will need to make a manual update to one configuration file so that Pharos Sentry Base can integrate with Blueprint and secure print devices. If your environment has split Analyst and Collector servers, you will need to perform this change on both servers and all additional Collectors in your environment. Making this change requires administrator privileges on the server.

     

    NOTE: Again, this step is NOT necessary if you are using Blueprint 5.1 with service pack 3 or higher.

     

    Modifying the configuration file

    Unless you’re using Blueprint 5.1 SP 3 or higher, update the file named global.serviceModel.service.config as follows:

     

    1. Locate the file [BlueprintInstallDir]/bin/global.serviceModel.service.config using a file browser and make a backup copy.
    2. Using a text editor, locate the following highlighted entries in the file:

      <service name="PharosSystems.Blueprint.Services.TerminalDeploymentService" 

          behaviorConfiguration="UnsecureServiceBehavior">

            <endpoint behaviorConfiguration="DefaultEndpointBehavior"

       binding="netTcpBinding" bindingConfiguration="UnsecureServiceNetTcpBinding"

       contract="PharosSystems.Blueprint.Contracts.TerminalDeployment.ITerminalDeploymentService">

            </endpoint>

    </service>

     

    1. Edit the highlighted entries as shown here:

    <service name="PharosSystems.Blueprint.Services.TerminalDeploymentService"

      behaviorConfiguration="DefaultServiceBehavior">

            <endpoint behaviorConfiguration="DefaultEndpointBehavior"

    binding="netTcpBinding" bindingConfiguration="DefaultServiceNetTcpBinding" contract="PharosSystems.Blueprint.Contracts.TerminalDeployment.ITerminalDeploymentService">

            </endpoint>

    </service>

     

       4. Launch the Services tool and restart the Pharos Systems TaskMaster service.