Mac Scout Install Guide

Version 27

    Mac Print Scout Overview

    The Mac Print Scout is installed on Mac workstations to track printing activity. Once installed, it collects detailed information about each print job, including who submitted it, when they submitted it, to what device they submitted it, what application they used to print, and so on. This information is sent to Beacon for analysis and reporting.

     

    If you have a Sentry Print license, the Mac Print Scout also has the following functions:

    • Tracks information about direct/secure jobs and sends them to Beacon.
    • Installs Pharos Print Scout Spooler Service – service that provides cloud-based printing services. (In addition to the Pharos Print Scout Service).
    • Provides default Printer queue (HP PCL6).
    • Provides Sentry Print Setup Guide. This wizard guides users through activating Sentry Print on their workstations and mobile device.

     

    Where to Deploy Mac Print Scouts

    Install the Mac Print Scout on Mac workstations if you want to:

    • Track direct network device printing
    • Track local device printing (e.g. USB, LPT)
    • Track applications used for printing (e.g. Safari)
    • Provide Sentry Print Services (requires Sentry Print license)
    • Collect, store, and report user and print job information for Sentry Print jobs (requires Sentry Print license)

     

    Mac Print Scout Prerequisites

    For Mac Print Scout Requirements, please refer to the Beacon Print Scout: System Requirements document.

     

    Mac Print Scout Installation Overview

    Here's how to install the Mac Print Scout:

    1. Download the Mac Print Scout installation package from (Discover > Print Scout > Download) or any of the Setup Guides (Fleet, Print, or Secure). Make sure you've got your Site Encryption Key ready.
    2. Install the Mac Print Scout on a workstation.
    3. Deploy the Mac Print Scout on user workstations.
    4. Verify that the Mac Print Scout was successfully installed in Beacon. (Go to Discover > Print Scout).

    Download the Mac Print Scout

    To download the Mac Print Scout installation package

    1. Go to Discover >  Print Scout screen and then click the Download button.
    2. In the Print Scout Downloads dialog box, enter the Site Encryption Key that you saved earlier (from the Setup Guide).
    3. Click Download.

     

    NOTE: If you do not have the Site Encryption Key, you will not be able to download the Print Scout.

     

    Install the Mac Print Scout

     

    Once the Mac Print Scout installation package is downloaded, double-click on the MacPrintScout.pkg file. You will see the following screen.

     

    Welcome_MacScout.png

    Click Continue to proceed with the installation.

     

    Read the terms and conditions of the End-User License Agreement. Once you have read the terms and conditions and are prepared to accept them, click Continue.

     

    EULA_MacScout.png

    Select Agree to accept the terms of the license agreement and continue with the installation.

     

    License_MacScout.png

    Details regarding the install are presented. If you do not wish to make changes to the install location, proceed with the installation by clicking Install.

     

    InstallationType_MacScout.png

    If you happen to select Change Install Location... you will be presented with the Select a Destination screen. When you are happy with the selected destination, select Continue.

    Administrator privileges are required to continue with the installation. Enter an account name and password that have administrator privileges for this Mac workstation and click Install Software.

     

    InstallSoftware_MacScout.png

    You will be asked to provide an account name and password with administrator privileges so that you can configure and register the Mac Print Scout. Supply this information and click OK.

    PrintScoutConfigCredentials_MacScout.png

     

    When the installation has completed, a screen appears indicating a successful installation. Click Close to exit the installer.

    SuccessfulInstall_MacScout.png

     

    The Print Scout Configuration dialog opens. The Print Scout is automatically registered with Beacon. If the registration is successful, you will see the following message: Successfully confirmed registration with new server.

    PrintScoutConfig_MacScout.png

    Configuration

    If you need to change the Server specified, select the Configuration tab, shown below. Then, enter the server address of the Beacon server to which the Mac Print Scout will be registered. Typically, the default server information presented is correct.

    If you use a proxy server to communicate to the outside world, enter that information as well. When done establishing server and proxy settings, click Apply.

    ProxyConfiguration_MacScout.png

     

    Verifying Mac Print Scout Installation

    Once a Mac Print Scout has been deployed to a workstation, you can verify the status of each installation from Beacon. The Discover > Print Scout page displays details of the individual machines on which a Mac Print Scout has been installed. A Successful installation is indicated by an "OK" status under the Scout State column.

     

    After Print Scout Installation

    For organizations with Sentry Print license, the following components will be installed on user workstations.

    • A print queue named Pharos Secure Printer is automatically installed on user workstations. This queue uses a HP PCL 5 print driver (Generic PCL 5c Printer Foomatic- hpijs-pcl5c) and is configured to capture printing sent via the port monitor.
    • The Pharos Sentry Print Setup Guide is also installed on user workstations. This wizard guides users through activating Secure Print on their workstation and mobile device.
    • A new  service called SpoolerServiceMac is installed to provide Secure Print printing services.

    Installed Files

    During installation, all Print Scout application files are installed to /Library/Application Support/Pharos and all Print Scout data files are installed to /Library/Application Support/Pharos/PrintScout/AppData.

    The Mac Print Scout installs approximately 306 MB of files on the local hard drive. These files include the following:

    • Print Scout application and other files
      • CUPSBackend
      • JobSender
      • Notifications
      • Page Counter
      • Pharos Sentry Print Setup Guide
      • Print Scout Configuration
      • Printer Drivers
      • Print Scout
      • SpoolerServiceMac
      • Uninstaller
    • Print Scout data files
      • Sentry Print log files
      • Sentry Print information
      • Settings

     

    Log Files

    Print Scout produces log information which can be useful in troubleshooting problems. Here's a list of log files included in Mac Print Scout:

    Log File
    Description
    install.logLog information created during Print Scout installations are written to /var/log/install.log.
    PrintScout.log

    For the Print Scout's interaction with Beacon, view the daily logs stored  in /var/log/com.pharos.PrintScout.

    JobSender.logThe Job Sender is responsible for sending job reporting information up to Beacon. Job Sender log files are written to /Library/Application Support/Pharos/PrintScout/AppData/Logs/JobSender.log
    PrintScoutConfig.logLog files related to the Print Scout Configuration tool are written to /Library/Application Support/Pharos/PrintScout/AppData/Logs/PrintScoutConfig.log.
    SecurePrintService.logThe Secure Print Service is the service responsible for handling secure jobs and printing them. Secure Print Service log files are stored in /Library/Application Support/Pharos/PrintScout/AppData/Logs/SecurePrintService.log.
    Setup Guide Log

    Log information related to the Secure Print Setup Guide installed on user workstations are stored in this location: /Users/[UserName]/Library/Logs/SetupGuide/log.log.

    Notifications Log

    You can find log files related to notifications (i.e. messages shown to users when sending print jobs via the default Secure Print queue) in this location:/Users/[UserName]/Library/Logs/Notifications/log.log.

     

     

    Related Pages

    Beacon Print Scout: System Requirements

    Deploying the Print Scout to multiple machines

    Uninstalling the Mac Print Scout