Device Details

Document created by cwilson@pharos.com on May 12, 2014Last modified by bheffernan@pharos.com on Nov 19, 2014
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In the Fleet Manager, the Serial Number, MAC Address and Asset Number fields contain a link which opens a dialog box with detailed information about the individual device in that row. To see these links, one or more of these data fields must be enabled via the Columns button. On the Status tab, you can also click the Details link next to a warning indicator in the Supplies, Toner, and Service columns. The most frequently referenced fields are displayed in the topmost section. You can access additional device information on the Toner, Volume, and Device Info tabs.

 

  1. On the Fleet tab, select any of the four device views: Meter, Toner, Volume, or Status.
  2. Locate the device you want to explore.
  3. Click a link in the Serial Number, MAC Address or Asset Number field.

 

NOTE: To view these links, the associated column must selected via the Columns button.

 

Device details: primary fields

 

Field Name

Field Description

Model

The device model name.

Manufacturer

The device manufacturer name.

Serial Number

A unique sequence of numbers and letters assigned to an individual piece of hardware or software for identification purposes.

IPv4 Address

A unique identifier of a device connected to the Internet.

MAC Address

The MAC (Media Access Control) address is a factory-assigned hardware address that uniquely identifies each node of a network. The MAC Address is your device’s unique hardware number.

Asset Number

A user-specified alphanumeric field assigned to a device.

Firmware Version

The version of the software program or set of instructions programmed on a hardware device.

Area

The area information entered by the user in the Edit Supplemental Device Data dialog box. The Area could represent the physical location of the device.

Floor

The floor within the building where the device is located.

Building

The building in which the device is located.

First Discovered

The first time the Scout discovered the device. If the device was first discovered within the last 30 days, an icon appears to the right of the date/time field. Hover over the icon to view more information.

Last Contact

The last time the Scout reported discovery or usage information. This field is not updated when the Scout reports status information. If a device has not reported within the threshold (48 hours), an icon appears to the right of the date/time field. Hover over the icon to view more information.

Display Text

The text currently displayed on the device. This text is used to trigger the status indicators on the Fleet > Status page.

 

Toner tab fields

 

The Toner tab displays the individual device's Last Supply Read date along with toner levels and toner descriptions. You can view the toner levels for all devices on the Fleet > Toner page.

 

Field Name

Field Type

Field Description

Last Supply Read

 

The last time the Scout collected supply information.

Black

Toner Level

Percentage amount of black toner remaining.

Cyan

Toner Level

Percentage amount of cyan toner remaining.

Magenta

Toner Level

Percentage amount of magenta toner remaining.

Yellow

Toner Level

Percentage amount of yellow toner remaining.

Black

Toner Description

Black toner ordering details for the device.

Cyan

Toner Description

Cyan toner ordering details for the device.

Magenta

Toner Description

Magenta toner ordering details for the device.

Yellow

Toner Description

Yellow toner ordering details for the device.

 

Volume tab fields

 

The Volume tab provides meter read information from yesterday through the life of the device. You can  view this information for all devices on the Fleet > Meter page.

 

Field Name

Field Description

Last Meter Read

The last time the Scout collected meter information.

Total Pages

Total Page Count

Total Mono

Total Mono page count

Total Color

Total Color page count

Print Total

Print Total page count

Print Color

Print Color page count

Print Mono

Print Mono page count

Copy Total

Copy Total page count

Copy Color

Copy Color page count

Copy Mono

Copy Mono page count

Scan

Total Scan count

Fax

Total Fax count

 

Device info fields

 

The Device Info fields show additional device information that may or may not appear in the Fleet Manager pages. There are two types of device information: the information the system determines after normalizing through the database and the raw agent reported information coming directly from the device itself. While most device views display normalized information, the Device Info tab displays the raw information that the Scout collected from the device.

 

Field Name

Field Description

Output Asset Name

Reserved for future use.

Hostname

Unique name given to a computer connected to the Internet.

SNMP Community

The SNMP Community string(s). Displays the SNMP Community string information specified during scout configuration.

SNMP Port

The SNMP Port. Displays the SNMP Port specified during scout configuration.

Device Description

The device description reported to the Device Scout.

Device Location

The device location information reported to the Device Scout.

System Name

The system name reported to the Device Scout.

System Description

The system description reported to the Device Scout.

Device Type

The device type reported to the Device Scout. (Examples: Multi-function Device, Printer, Copier, etc.)

Device Technology

The device technology reported to the Device Scout. (Examples: Laser, etc.)

Region

Region containing the device

Site

Site containing the device

Building

Building containing the device

Floor

Floor within the Building containing the device

Area

The area information entered by the user in the edit supplemental device data dialog. The Area could represent the physical location of the device.

Attachments

    Outcomes