Status

Version 8

    The Status screen contains specific information about the status of your print devices. You can use it to quickly identify devices that may require attention. You can sort, filter, or group fields in this table as needed. For example, you can click the Filter icon on the Device Status column and select the “Is equal to” filter and type “Down” to display any devices that are currently down.

     

    * NOTE: If a warning icon appears in the optional Supplies, Toner, or Service fields, the device may require attention. You can click the Details link next to the warning icon to view additional information about the specific device. You can also access this dialog box from any of the Fleet Manager views via the links in the Serial Number, Asset Number and MAC Address fields.

     

    Common fields of interest:

     

    FIELD NAME

    DESCRIPTION

    Last Status Read

    The last time the scout reported information to the server. The information could relate to device meters, supplies or status. If the scout is not able to report on a device for over 48 hours, a warning indicator will appear in the date/time field. Hover over the warning indicator to display the length of time that has elapsed since the scout successfully reported on the device.

    Device Error

    The device may require attention if the field displays a value other than OK.

    Device Status

    Device states include: Down, Running, Warning.

    Supplies*

    This field is either empty or it displays a warning indicator for a device. An empty field signifies there are no issues related to device supplies. A warning indicator signifies there may be a condition that requires attention. The Details link provides more information about the device status. There is no indicator for paper supply-related conditions.

    Toner*

    This field is either empty or it displays a warning indicator for a device. An empty field signifies there are no toner-related issues. A warning indicator signifies there may be a toner-related condition that requires attention. The Details link provides more information about the device status.

    Service*

    This field is either empty or it displays a warning indicator for a device. An empty field signifies there are no service-related issues. A warning indicator signifies there may be a service-related condition that requires the attention of service personnel. The Details link provides more information about the device status.