Print Scout

Version 9

    The Print Scout tracks printing activity in your environment. You can install a Print Scout on employee workstations and print servers to collect detailed information about each print job, including who submitted it, when it was submitted, from what application, and so on. This information is sent to Beacon for analysis and reporting.

     

    The Discover > Print Scout page provides details about the individual machines on which the Print Scout has been installed. This page also shows the deployment state and health status of the Print Scout. You can use the Discover > Print Scout page to:

     

    • Verify that a Print Scout was installed successfully. A successful installation is indicated by an “OK” status in the “Scout State” column.
    • Determine the health status of the Print Scout. Print Scouts are expected to communicate with the server once per day even if no printing has occurred. If any of the Print Scouts stop communicating with the server, the following columns will help you investigate any Print Scout–Server communication issues:
      • Health Updated
      • Last Job
    • Determine the deployment type – whether a Print Scout is installed on a print server or a client workstation.
    • Determine the machines on which the Print Scout has been uninstalled.

     

    The following table lists the columns (fields) that you can display on the Discover > Print Scout page. You can filter, sort, and group the Print Scout data table as described in Using Tables.

     

    FIELD NAME

    FIELD DESCRIPTION

    Machine Name

    The network name of the machine on which the Print Scout is installed.

    Domain

    The machine’s domain name.

    Hostname

    The machine’s DNS host name.

    IPv4 Address

    The machine’s IP address.

    Product

    The Print Scout software that is installed, including its version.

    Deployment

    The type of machine on which the Print Scout is installed. (Workstation or Print Server.)

    Health Updated

    The date and time the Print Scout last sent its health status to the server. By default, the Print Scout sends its status to the server daily.

    Scout Type

    Indicates the type of Print Scout installed.

    • Uniprint – a Uniprint Scout is installed on the machine.
    • Windows – a Print Scout is installed on the machine.

    Scout State

    The health status of the Print Scout. It can be one of the following:

    • OK – This indicates that the machine has contacted the Beacon server and is functioning correctly.
    • Uninstalled – This indicates that the Print Scout has been uninstalled and is therefore not collecting print job data.
    • Requires attention – This indicates that the Print Scout is running, but there is an issue that needs attention. An error message provides more information about the status of the Print Scout. For more information on this state, please see Print Scout State of "Requires Attention".
    • Disabled – This indicates that the Print Scout has been disabled and is not collecting data. A Disabled Print Scout can be re-enabled if desired.
    • Reboot Required – This indicates that the Beacon server has updated the machine with the latest version of the Print Scout software. The machine should be rebooted to apply the latest version.

    Description

    This field corresponds to the comments on the Print Scout. This field is typically empty.

    Operating System

    The operating system in use on the machine.

    Print Scout Version

    The version of the Print Scout software installed on the machine.

    Collection Rules Version

    The SNMP rules version that the Print Scout uses to capture print information.

    Settings Updated

    The date and time when the Print Scout software last received an update from Beacon.

    Last Job

    The date and time the last tracked print job data was received from the Print Scout.

    Install Date

    The date and time that the Print Scout software was installed on the machine.

     

    Action Buttons

     

    Download

     

    Click the Download button to download the Print Scout or Uniprint Scout installers. It is also used to display the Registration code for the Print Scouts.

     

    1. Go to Discover > Print Scout.
    2. Click the Download button to start the download process.

     

    Configure

     

    The Print Scout Package Configuration dialog allows you to turn off Automatic Directory Service Collection and / or edit the employee information that the Print Scout collects.

     

    Collect

    Use this action button to configure a single Print Scout to automatically perform Print User Info Collection using one of these methods:

    Scheduled Import from a Directory Service

    Automatic Import from an Existing CSV File

     

    Email

     

    Click the Email button to send the information (e.g. Registration Code, Print Scout installer) needed to get a Print Scout installed and running at your site. You can personalize the Print Scout email message. By default, it includes the following information:

     

    Subject Line: Print Scout installation email

     

    Body Content:

     

    • Contact Name
    • Contact Email
    • Contact Phone Number
    • Print Scout Registration Number
    • Print Scout Installer Link
    • Print Scout Installation Instructions link

     

    To send Print Scout details via email:

     

    1. Go to Discover > Print Scout.
    2. Click the Email button.
    3. Edit the email message text as desired.
    4. Send the email.