• Changing Database password - Impacts/Issues

    Question:  When changing/updating the Database password, what impacts/issue might I expect to see?  Or, what issues might I encounter that would need resolved?   Reason I'm asking:  I'm preparing ...
    Paul LaFollette
    last modified by Paul LaFollette
  • Bonjour/DDNS printing

    There are macs in our environment connected to our Windows Print server using Bonjour instead of LPD.  At the same time, Windows 7/10 machines are printing using Discovery instead of Group Policy to \\s...
    Stacey Francis
    last modified by Stacey Francis
  • Single Sign-on (SSO) Support for Pharos Mobile Application

    My university is moving to requiring two-factor support and as of now, those voluntarily enrolled are unable to authenticate to the mobile app.  Applications that don't support SSO send a push to a users device a...
    Jason Clock
    last modified by Jason Clock
  • Outlook Anywhere Support for "Print Email" Queues?

    Our organization does not use IMAP; instead we are using Outlook Anywhere (RPC over HTTP/S; MAPI over HTTP/s).   Is this something which might be made available for the MobilePrint "Print Email" Queues?
    Jordan Calton
    last modified by Jordan Calton
  • Mobile Submission Not Working

    Was notified that mobile uploads was not working.  Looked and noticed that nothing being processed since 1/16/2020.    I am able to send emails from customers MPC accounts.    Mobile Print C...
    Chris Jackson
    last modified by Chris Jackson
  • Only Print to Specific Paper Tray on Canon

    I have a customer that would like to designate a group of users the ability to only print to a specific paper tray.  Is it possible to build a driver package(s) that only allows a small group of users to lock dow...
    Chris Jackson
    created by Chris Jackson
  • Unable to display the credential request window. Error #200.5

    Maybe I've been looking in the wrong places, but I haven't found any information on this error yet. Full text of the error is: Pharos Authentication Agent Error - The devices authentication service was unable to displ...
    Robert Kruse
    last modified by Robert Kruse
  • Is there a way to have the iMFPs not highlight a job when a user logs in?

    Is there a way to have the Xerox iMFPs not highlight a job when a user logs in? The job is not really selected and it really confuses some students. It looks like it is selected and they click print and nothing happen...
    Chris Davidson
    created by Chris Davidson
  • Support for macOS 10.15

    With the new macOS already on Beta, when can we expect Pharos Popup support for 10.15? We attempted to install our current driver, but it gives an 'incompatible' error.
    Vinicio Guevara
    last modified by Vinicio Guevara
  • Hang of Pharos Systems Secure Release Service

    Hi,   This morning we were having issues with receiving print jobs (and getting popups) on clients. I restarted all the Pharos services on our Uniprint 9.0 R2 server. However the stopping of the "Pharos Sys...
    Scott Copus
    last modified by Scott Copus
  • Pharos HP iMFP - 45.00.33 Error: SSL certificate or SSH md5 fingerprint not OK, occurred while communicating with [URL goes here]

    We recently pushed out the July firmware updates to our printer fleet, and we have been experiencing issues with the iMFP for HP software.   We've received the reports on several model printers (HP LaserJet flow...
    Ricky Johnson
    last modified by Ricky Johnson
  • Uniprint 9.1 SP2 installed, Print Center version mismatch

    We've just updated from Uniprint 9.0 to 9.1 and completely updated (now running 9.1.9600.504) through SP2.  However, when users open MobilePrint, most browsers display this warning: I have checked through my s...
    Paul LaFollette
    last modified by Paul LaFollette
  • PC Print Station for ver 9.1 on ver 9.0 system

    Can the PC Print Station for Uniprint ver 9.1 be used on a Uniprint ver 9.0 system?   I'm preparing to upgrade my Uniprint 9.0 R2 system to Uniprint 9.1 during the holiday break, and I know the version of PC Pri...
    Paul LaFollette
    last modified by Paul LaFollette
  • Upgrade OS from Server 2008 to 2016 - issues

    Our Uniprint system has two servers that are running Windows Server 2008 R2, and two servers that are running Windows Server 2012 R2.  I'd like to bring them up to Windows Server 2016 (with minimal downtime, of c...
    Paul LaFollette
    last modified by Paul LaFollette
  • Error 29062 "timeout processing the PDF document"

    I'm seeing instances of Error Code 29062 "timeout processing the PDF document" with certain PDF files (usually PDF files).   Typically, user has obtained or generated a PDF file, then uploaded the PDF file ...
    Paul LaFollette
    last modified by Paul LaFollette
  • What will the Pharos Mobile Print choices for Chromebook users be in the not too distant future?

    Hi All,   We just got the news, as many of you did yesterday, that Google Cloud Print will be end of life: "...will no longer be supported as of December 31, 2020. Beginning January 1, 2021, devices across all ...
    David Kahn
    last modified by David Kahn
  • Setting the Default Printer in Citrix VDI

    Hey everyone, I was wondering how some of you were setting the default printer in a VDI environment? Normally, you use a Citrix Policy and add session printers when the user logs in, but I've installed the client dire...
    Brad Meyer
    last modified by Brad Meyer
  • a new 29062 error (new to me )

    Error releasing print job: Failed to render Job Id '00000001-0000-0000-0000-000000193365' as the render server does not have an available print queue that uses the ''' driver with Greyscaling 'Converted by Printer (Re...
    Kurt Albrecht
    last modified by Kurt Albrecht
  • MobilePrint Temp file growth

    Hi Everyone,   In the last 3 days, I've seen an issue on 3 of my print servers which are also Mobileprint Worker services, where the MobilePrint temp file has grown abnormally large (one was 24GB today) and...
    Gene Mayro
    last modified by Gene Mayro
  • Educating Students on MobilePrint Availability

    Good afternoon,   We had a couple of questions at our Pharos User Conference around educating students on campus to the availability of the new MobilePrint feature. There was a lot of discussion about word of mo...
    Rachel Deaton
    last modified by Rachel Deaton