• How do you install an updated Mobile Print license key?

    To update the License key for Mobile Print please find the quick steps below.   Mobile Print 1.3.x 1. Stop the Pharos Mobile Print Services on the primary Mobile Print server (all 4 of them). 2. In the directory...
    toleary
    last modified by toleary
  • An Application Crashes or Faults When Pharos Print Scout and/or Preton Toner Saver is installed

    Problem An application starts to become unstable or crash. A process dump, memory dump, or Windows Event Log application event implicates one of the following DLLs: 64-bit application faults AppProfiler.x64.dll pt64...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos Blueprint - Tracker and EDI Web Service tests fail with message "An unexpected error occurred on a receive" or the Secure Release Service test fails with "The client and server cannot communicate, because they do not possess a common algorithm"

    Affected Environments Pharos Blueprint Enterprise 5.0 (any service pack level) Pharos Blueprint Enterprise 5.1 (any service pack level) Pharos Blueprint Enterprise 5.2 R1 (any service pack level) Pharos Blueprint E...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos software not susceptible to new Apache Struts vulnerability

    Dear Pharos Customers/Partners   Pharos software is not susceptible to the new Apache Struts vulnerability   Background Recently, a new security vulnerability was discovered inside Apache Struts:   ...
    Paul Reddy
    last modified by Paul Reddy
  • Hardening .Net Framework Applications with Stronger Cryptographic Protocols

    Introduction In the wake of highly publicized vulnerabilities within SSL and early TLS versions, many organizations are aggressively working to "harden" servers by enabling TLS 1.2 as the only allowable cryptographic...
    tcampbell@pharos.com
    last modified by tcampbell@pharos.com
  • Installing Pharos Blueprint Enterprise Prerequisites on Microsoft Windows Server 2012 R2 and 2016

    Introduction While the Pharos Blueprint Enterprise Planning and Installation Guide discusses the necessary prerequisites for the Windows server, it does not provide an easy step-by-step process to install those on the...
    Scott Olswold
    last modified by Scott Olswold
  • Preton Saver - Creating an application policy for a non-printing application

    Preton Saver is a companion product to Pharos Blueprint Enterprise that further optimizes printing costs by reducing the amount of ink or toner applied to the page (see Toner Savings for more information). As part of ...
    Scott Olswold
    last modified by Scott Olswold
  • Getting to Pharos Print Center Without Typing "/myprintcenter"

    Introduction In the age of mobile, we're all thumbs (unless you have a wicked-clear voice and can never befuddle Siri or Google's attempts to transcribe your mutterings). And while thumbs are awesome things (and bilat...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos software is not susceptible to the new Apache Struts vulnerability nor to the Jackson-databind vulnerability

    Background Recently, a security vulnerability was discovered inside Apache Struts:             CVE-2018-1327          ...
    Paul Reddy
    last modified by Paul Reddy
  • Disable the SignUp Client temporarily

    I need to disable the SignUp Client on some of my workstations for maintenance, and don't want to uninstall.  How can I do this?   The process is different depending on the client operating system. Window...
    Lindsay Lamb
    last modified by Lindsay Lamb
  • Microsoft Windows 10 "Creators' Build" (1709) and Pharos Print Scout for Blueprint Shutdown/Restart Problem

    Environment Microsoft Windows 10 "Creators' Build" (1709) Pharos Systems Print Scout for Blueprint (any version lower than 7.7.0.2219) Symptoms ERROR: Flame icon with "This app is preventing shutdown." message. ERRO...
    Scott Olswold
    last modified by Scott Olswold
  • Blueprint 5.0, 5.1, and 5.2 R1/R2: Login delay during Secure Release Here session

    When I try to log in to a Secure Release device, there is a 15-30 second delay, sometimes followed by a message: "Session not authorized." If I try to log in again, it works just fine and there is no delay. If I let t...
    toleary
    last modified by toleary
  • Microsoft KB 4056897 incompatible with Blueprint Enterprise 5.0

    Pharos has identified an incompatibility between Blueprint Enterprise 5.0 and the installation of Microsoft KB 4056897 for Microsoft Windows 2008/2008R2 Server.   Specifically, if this Microsoft patch is applied...
    bheffernan@pharos.com
    last modified by bheffernan@pharos.com
  • Pharos Beacon Infrastructure Upgraded To Remove Vulnerability to Meltdown/Spectre. Other Services Not Directly Vulnerable.

    Background Recently a pair of vulnerabilities have been disclosed that affect most computers around the world. These vulnerabilities have been named Meltdown and Spectre.   Meltdown is a hardware vulnerability ...
    Paul Reddy
    created by Paul Reddy
  • Which Operating Systems support which versions of Blueprint?

    Blueprint Enterprise OS and SQL Support and Compatibility Chart This document provides charts that list support and compatibility between the operating systems, SQL Server versions and Blueprint Enterprise components....
    toleary
    last modified by toleary
  • Enabling FIPS Compliance for Blueprint Reports

    What is FIPS Compliance? FIPS (Federal Information Processing Standards) is a standard that dictates cryptographic implementation and is used primarily in U.S. government-based computing environments. When Microsoft W...
    rvitek
    last modified by rvitek
  • Does Blueprint Policy Print Support Citrix VDI Technology?

    The Blueprint PrintScout supports installation on Citrix VDI clients, and all features and functions of the PrintScout are supported as well. This means that the following: Policy Print will popup and notify the user...
    toleary
    last modified by toleary
  • Operating System Languages supported by Pharos Uniprint

    Popup Client: The Pharos Popup Client application is available in English, French, German, Italian and Spanish. Foreign language support is offered in two ways: 1. The Popup Question and user notification dialogs s...
    toleary
    last modified by toleary
  • What is the support level for the Pharos product version I am currently using?

    The current support level for all Pharos product releases is covered by the Pharos Product Life Cycle Support Policy. In addition to outlining the current support policy for released products, this document defines th...
    toleary
    last modified by toleary
  • What are the various Pharos Uniprint alert and error codes, and what do they mean?

    The attached PDF file describes all of the Pharos Uniprint alert and error codes. Each code in the first several pages is hyperlinked to its description later in the document.
    toleary
    last modified by toleary