• Hardening Your Web Server Against HTTP-based Intrusion Vectors

    It happens. You're enjoying a raspberry-flavored sparkling water, mug of coffee, or cup of tea and an email comes in from InfoSec. The subject line casts a dark cloud over the rest of your day: Security Violation...
    Scott Olswold
    last modified by Scott Olswold
  • SNMP-based Functions (Device Status, Device Discovery, Collection) Aren't Working

    Products The following products support an SNMP (Simple Network Management Protocol) function, and may be affected by operational failure due to the cause described in this article:   Pharos Systems Device Scout...
    Scott Olswold
    last modified by Scott Olswold
  • Blueprint: Resolving Active Directory Authentication Problems When Using the Standard Authentication Method

    Problem Depending upon the configuration of the Active Directory domain controllers, the Standard Authentication Script provided with Pharos Blueprint Enterprise may not be immediately successful, causing login attemp...
    Scott Olswold
    last modified by Scott Olswold
  • Blueprint Enterprise Compatibility and Supported OS Configurations

    Blueprint Enterprise OS and SQL Support and Compatibility Chart This document provides charts that list support and compatibility between the operating systems, SQL Server versions and Blueprint Enterprise components....
    toleary
    last modified by toleary
  • Blueprint "Invalid Child Element" Error When Importing Print Data for Publication

    Symptoms "Message ID 76044" observed in Blueprint Administrator ERROR: "The element 'JobCopyLines' in namespace 'http://www.pharos.com/OutputManagement/JobContents' has invalid child element 'CopyLine' in namesp...
    Scott Olswold
    last modified by Scott Olswold
  • Sentry Print: Securing a Device Results in White Screen and "Spinner"

    Problem When securing a device for Sentry Print in Blueprint, the "Status" in Pharos Print Center says "Secured" but the device, on reboot, only has a white screen with an animated "spinner" as if it is still loading....
    Scott Olswold
    last modified by Scott Olswold
  • Sentry Print: Problems with Card Login on Ricoh "IM C" Devices

    Problem When attempting to use an ID card to log into a Sentry Print-controlled Ricoh "IM" device (like an IM C3500 or IM C6000), the login attempt fails; the action times out. However, using user/password authenticat...
    Scott Olswold
    last modified by Scott Olswold
  • Blueprint Enterprise 5.3: Interoperability with Pharos iMFP for Konica-Minolta 1.5.x and 2.x

    ENVIRONMENTPharos Blueprint Enterprise 5.3.x Pharos iMFP for Konica-Minolta v1.5.x Pharos iMFP for Konica-Minolta v2.x   SYMPTOMSThe service will not start. Cannot secure a device. ERROR: "Unable to register Sec...
    Scott Olswold
    created by Scott Olswold
  • How do you install an updated Mobile Print license key?

    To update the License key for Mobile Print please find the quick steps below.   Mobile Print 1.3.x 1. Stop the Pharos Mobile Print Services on the primary Mobile Print server (all 4 of them). 2. In the directory...
    toleary
    last modified by toleary
  • An Application Crashes or Faults When Pharos Print Scout and/or Preton Toner Saver is installed

    Problem An application starts to become unstable or crash. A process dump, memory dump, or Windows Event Log application event implicates one of the following DLLs: 64-bit application faults AppProfiler.x64.dll pt64...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos Blueprint - Tracker and EDI Web Service tests fail with message "An unexpected error occurred on a receive" or the Secure Release Service test fails with "The client and server cannot communicate, because they do not possess a common algorithm"

    Affected Environments Pharos Blueprint Enterprise 5.0 (any service pack level) Pharos Blueprint Enterprise 5.1 (any service pack level) Pharos Blueprint Enterprise 5.2 R1 (any service pack level) Pharos Blueprint E...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos software not susceptible to new Apache Struts vulnerability

    Dear Pharos Customers/Partners   Pharos software is not susceptible to the new Apache Struts vulnerability   Background Recently, a new security vulnerability was discovered inside Apache Struts:   ...
    Paul Reddy
    last modified by Paul Reddy
  • Hardening .Net Framework Applications with Stronger Cryptographic Protocols

    Introduction In the wake of highly publicized vulnerabilities within SSL and early TLS versions, many organizations are aggressively working to "harden" servers by enabling TLS 1.2 as the only allowable cryptographic...
    tcampbell@pharos.com
    last modified by tcampbell@pharos.com
  • Installing Pharos Blueprint Enterprise Prerequisites on Microsoft Windows Server 2012 R2 and 2016

    Introduction While the Pharos Blueprint Enterprise Planning and Installation Guide discusses the necessary prerequisites for the Windows server, it does not provide an easy step-by-step process to install those on the...
    Scott Olswold
    last modified by Scott Olswold
  • Preton Saver - Creating an application policy for a non-printing application

    Preton Saver is a companion product to Pharos Blueprint Enterprise that further optimizes printing costs by reducing the amount of ink or toner applied to the page (see Toner Savings for more information). As part of ...
    Scott Olswold
    last modified by Scott Olswold
  • Getting to Pharos Print Center Without Typing "/myprintcenter"

    Introduction In the age of mobile, we're all thumbs (unless you have a wicked-clear voice and can never befuddle Siri or Google's attempts to transcribe your mutterings). And while thumbs are awesome things (and bilat...
    Scott Olswold
    last modified by Scott Olswold
  • Pharos software is not susceptible to the new Apache Struts vulnerability nor to the Jackson-databind vulnerability

    Background Recently, a security vulnerability was discovered inside Apache Struts:             CVE-2018-1327          ...
    Paul Reddy
    last modified by Paul Reddy
  • Disable the SignUp Client temporarily

    I need to disable the SignUp Client on some of my workstations for maintenance, and don't want to uninstall.  How can I do this?   The process is different depending on the client operating system. Window...
    Lindsay Lamb
    last modified by Lindsay Lamb
  • Microsoft Windows 10 "Creators' Build" (1709) and Pharos Print Scout for Blueprint Shutdown/Restart Problem

    Environment Microsoft Windows 10 "Creators' Build" (1709) Pharos Systems Print Scout for Blueprint (any version lower than 7.7.0.2219) Symptoms ERROR: Flame icon with "This app is preventing shutdown." message. ERRO...
    Scott Olswold
    last modified by Scott Olswold
  • Blueprint 5.0, 5.1, and 5.2 R1/R2: Login delay during Secure Release Here session

    When I try to log in to a Secure Release device, there is a 15-30 second delay, sometimes followed by a message: "Session not authorized." If I try to log in again, it works just fine and there is no delay. If I let t...
    toleary
    last modified by toleary