When trying to start the "Pharos Systems Secure Release Service" it fails to start with an error message Could not start the <Service Name> on the local computer - Error 193: 0xc1

Pharos Systems Secure Release Service is not able to start

 

You may see an error in the Windows Application Event log.
1. "The Pharos Systems Secure Release Service service failed to start due to the following error: Pharos Systems Secure Release Service is not a valid Win32 application."
2. Service cannot be started. The service process could not connect to the service controller. Another error you would see is if you tried to start the service manually.
3. You receive a windows error message stating:
Could not start the <Service Name> on the local computer
Error 193: 0xc1

To fix this issue it was found to change the image path located in the below registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Pharos Systems Secure Release Service

 

Change FROM:
C:/Program Files (x86)/Pharos/SecureRelease/PharosSystems.SecureRelease.SecureReleaseService.exe

 

Note: The changes are the double quotes surrounding the entire string and the slashes going from forward slashes to backward slashes.

Change TO:
“C:\Program Files (x86)\Pharos\SecureRelease\PharosSystems.SecureRelease.SecureReleaseService.exe”

The service should now start correctly.