Problem Installing iMFP for HP from Windows 7

Blog Post created by toleary on Aug 7, 2013

Problem Installing iMFP for HP from Windows 7?


When running the stand alone HP iMFP installation application on a Windows 7 box the message "Unable to ping device at xx.xx.xx.xx" appears when the Verify Printer button is pressed. However opening a DOS command prompt and using the ping command from the same machine succeeds.


The mechanism used in the iMFP for HP installer to ping the printer must be run in Windows XP compatibility mode. To do this:

1. From Windows Explorer navigate to the Install folder of the iMFP for HP release

2. Right click on the Pharos HP Installer.exe application and choose Properties

3. Choose the Compatibility tab

4. Check the box for Run this program in compatibility mode and click OK