When trying to run the Pharos Report an error is produced that the report cannot be produced as it failed to obtain Version Information from CRPE32.DLL. Windows Error Number: 2 - The system cannot find the file specified.

Blog Post created by toleary on Aug 2, 2013

The error is produced because Crystal Reports failed to install.

As we do not control the Crystal Reports Installer there is a limit as to what we can do. However here is the command line that is used to initiate the install. This can be run from a command line after running the Pharos Reports installer.

We believe this gets extracted to the %TEMP%

%TEMP%\CrystalReports11_NET_EmbeddedInstall.msi /qn /l*v "%TEMP%\CrystalInstallLog.log"

In the command line statement above the last portion is where it writes a log file. So you should be able to find this on the failed machine in the %TEMP% Directory on the machine having an issue.

In cases where have seen this issue the Crystal Reports is trying to install to the C-drive and there is not enough space to install it.