Pharos Technical Support operating hours are:
Monday through Thursday: 7am - 9pm Eastern Time
Friday: 7am - 5pm Eastern Time
Customers can log an Incident with Pharos Technical Support 24 hours a day.
- from USA, Canada, Caribbean 877-848-0397 (toll free) or 585-939-7099
- from New Zealand 0800-452-556
- from Australia 1800-635-099
- from China N 10800-713-1595
- from China S 10800-1301-557
- from Japan 0066-33-821591
- from Singapore 800-1301-888
- from other countries +1 (585) 939-7099
Incidents logged outside of normal operating hours will receive a response the following business day.