Pharos Technical Support operating hours are:

 

Monday through Thursday: 7am - 9pm Eastern Time
Friday: 7am - 5pm Eastern Time

 

Customers can log an Incident with Pharos Technical Support 24 hours a day.

 

Email  support@pharos.com

 

Phone:
    -  from USA, Canada, Caribbean   877-848-0397 (toll free) or 585-939-7099
    -  from New Zealand    0800-452-556
    -  from Australia    1800-635-099
    -  from China N    10800-713-1595
    -  from China S    10800-1301-557
    -  from Japan    0066-33-821591
    -  from Singapore    800-1301-888
    -  from other countries    +1 (585) 939-7099

 

Incidents logged outside of normal operating hours will receive a response the following business day.