This error message means that the Popup Client was able to talk to an LPD service on the server (Microsoft TCP/IP Print Services or Pharos LPD Service) but the LPD server refused the print request. This is expected if the workstation sending the print job is sending the print job to a Spool Queue that no longer exists.

To properly diagnose the source of this problem, turn on logging on LPD Server, send a job that fails, then send Pharos Technical Support the log files.

To enable logging see Article 626: The Pharos Logsetter