Note: You may also see a '503 Service Unavailable' error when using Web Remote due to larger amounts of data being returned by the server to the web client above what the system is initially configured for. The application of this Knowledge Base article should alleviate the problem. Should it not resolve the problem please contact


To update Web Remote to display something other than the default of 100 items, follow these steps:


  1. Open the file Inetpub\wwwroot\Pharos\appSettings.config in a text editor

  2. Find this line and change the value attribute:
    <add key="WebApps_MaxNumOfRows" value="100"/>
    Set this value to the maximum number of rows you wish to be displayed in the Web Remote screens.

  3. If the previous value is set to anything much higher than 100 (eg 150), then follow these additional steps:
    1. Open the file Inetpub\wwwroot\Pharos\Web.config in a text editor
    2. Find the following row:
      <binding name="netTcpBindingCustomization">
      and change it to:
      <binding name="netTcpBindingCustomization" maxReceivedMessageSize="2097152">
    3. Find the following row:
      <binding name="authenticatedNetTcpBindingCustomization">
      and change it to:
      <binding name="authenticatedNetTcpBindingCustomization" maxReceivedMessageSize="2097152">

  4. Restart IIS, for example by running iisreset.